Today, we’re joined by John Todd, Director, Community Experience at Fandom, a global entertainment media platform powered by passionate communities of fans of everything related to pop culture. John helps Fandom to optimize its fan experience to improve engagement and retention metrics. At Fandom, growth metrics are focused on community creation, exploration, engagement, and fan retention. Engagement in UGC communities, such as fandom, is not churn-free but because there are virtually endless community options for people to engage in simultaneously. A focus on inclusion helps build and grow global communities because there’s no other criteria except love for a show.