So many successful companies found their success through their community like eBay, Airbnb and many more. Plato also relies on their community, Plato helps developing tech managers become better leaders, they do that through connecting members to mentors and providing continuous calls, AMA’s and feedback to make sure they are growing as a leader. They conducted lots of user research to see what the community would want, what they found was that developing tech leaders wanted to connect with other tech leaders offline and online in a structured way. The format that works best for them is events that interview experts in the field and also had networking and breakout sessions where they could dive into deeper discussions. They call this the “Elevate Series”, while they are flying out to all the events currently they plan to build a playbook from what they learn and use that to scale the program with their community. They look at several metrics from the product and the community that help drive their decisions. For every call that their members have with mentors, they ask for feedback to both improve their product and see what the community needs are. For their events specifically, they track both NPS (Net Promoter Score) of the events and the number of attendees to gauge the success of their events.
So many successful companies found their success through their community like eBay, Airbnb and many more. Plato also relies on their community, Plato helps developing tech managers become better leaders, they do that through connecting members to mentors and providing continuous calls, AMA’s and feedback to make sure they are growing as a leader.
They conducted lots of user research to see what the community would want, what they found was that developing tech leaders wanted to connect with other tech leaders offline and online in a structured way. The format that works best for them is events that interview experts in the field and also had networking and breakout sessions where they could dive into deeper discussions. They call this the “Elevate Series”, while they are flying out to all the events currently they plan to build a playbook from what they learn and use that to scale the program with their community.
They look at several metrics from the product and the community that help drive their decisions. For every call that their members have with mentors, they ask for feedback to both improve their product and see what the community needs are. For their events specifically, they track both NPS (Net Promoter Score) of the events and the number of attendees to gauge the success of their events.